Draft a Reply to a Frustrated Customer

Prompt

Draft a reply to this customer message. Requirements: acknowledge their specific problem in the first sentence (not a generic apology), explain what I can actually do about it based on the facts below, give one clear next step with a timeframe, and keep it under 150 words. Don't promise anything not listed in what I can offer.

Customer message:
{{customer_message}}

What I can actually offer:
{{options}}

Fill in these placeholders

• {{customer_message}}
• {{options}}

How to use it

Be honest in the options field — the prompt is designed to stop the AI from promising refunds or fixes you can't deliver. Read the draft once as if you were the customer before sending.

Example use case

Replying to a customer whose order arrived late, offering what your policy actually allows.